All email enquiries will be responded to same day where possible, and in any event within one working day.

If you have some feedback or a complaint, please complete the form below. All feedback is dealt with personally by our Customer Service Team as quickly as possible. Fields marked * are required.

Sometimes when you try to give feedback or even complain to a company, it feels as though you are talking to a brick wall. But at Mobiles Planet we always welcome your feedback, bad or good. We do realise that mistakes sometimes happen (we are human), so if you’re unhappy with something, then please make sure you let us know first. We promise to listen properly to your feedback, respond to you, and to use your suggestions to improve our products and services.

• Making a complaint is as easy as possible
• We treat it seriously whether it is made in person, by telephone, by letter, by fax, or by e-mail
• We deal with it promptly, politely and, where appropriate, informally (for example, by telephone)
• We respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc
• We learn from complaints and use them to improve our service.